Travel Technology & Innovation

Social Media has certainly contributed to the success of small-business owners, especially those working with Franchises. An inexpensive way to advertise, the information highway lends itself to help anyone succeed in business.

Coral Springs, Fla. – July 13, 2011 – Cruise Planners/American Express, the nation’s largest home-based travel agent franchise network in the cruise industry, announced its partnership with Honeymoonwishes.com, an online registry provider, to create a travel registry website for honeymoons and other celebratory travel. The registry will link directly from a Cruise Planners/American Express travel advisor’s website to their own branded registry tool powered by Honeymoonwishes.com or Celebrationwishes.com.

Cruise Planners/American Express, the nation's largest home-based travel agent franchise network in the cruise industry, closed out its three-day 2010 Convention on November 13 when more than 400 of its agents boarded the Celebrity Eclipse for a two-night sailing from Miami. The theme for this year’s convention centered on “C.H.A.N.G.E” to help agents learn how to adapt to the ever-changing travel industry. Agents attended training, educational courses and peer-to-peer breakout sessions intended to lead agents toward a successful 2011 season.

Cruise Planners/American Express, the nation’s largest home-based travel agent franchise network in the cruise industry, today launched eREZSM, the company’s first web-based customer relations management program that allows agents to organize and store in-depth client information in an easy to navigate system accessible from any computer or smart phone with Wi-Fi.

Cruise Planners/American Express, the nation’s largest home-based travel agent franchise network in the cruise industry, today launched the Communication Coach™ program for its home-based travel agents. The computer-based technology, created by Success Sciences, is a simulated training tool that teaches agents to build their interpersonal skills when speaking to customers by telephone.