Virtual education

Cruise Planners/American Express, the nation’s largest home-based travel agent franchise network in the cruise industry, today launched the Communication Coach™ program for its home-based travel agents. The computer-based technology, created by Success Sciences, is a simulated training tool that teaches agents to build their interpersonal skills when speaking to customers by telephone.

FORT LAUDERDALE, Fla., During today's opening ceremony of the Cruise Planners/American Express annual convention, company leaders unveiled a new virtual educational platform that integrates Cruise Planners University (CPU) with Cruise Lines International Association's (CLIA) certification process and cruise line training programs. The online university, accessible at www.MyCPU.com, will allow Cruise Planners agents to graduate as Certified Cruise Planner Experts (CCPE,) the gold standard in the industry.