Privacy Policy

In this document, the Cruise Planners Privacy Policy, you will find an explanation of how we use your personal data – that's the data that identifies you as an individual – to make sure that you have the best possible travel experience. We also explain what information we collect about you, what we do with it, and what your rights are.

Your privacy is very important to us and we strive to be completely transparent with you about our use of your personal data.

Please read our full privacy policy below for more detail on these topics.

 

 

PART I:

Who We are. References to “We”, “Us”, or “Our” in this privacy notice, mean the following data controllers, who determine how (and for what purposes) your personal data is used:

CP Franchising, LLC
dba Cruise Planners,
3111 N. University Drive, Suite 800,
Coral Springs, Florida 33065, USA

Highlights

A.  Your privacy is very important to Us and We want to be open with you about how We use your personal data – that is the information that identifies you as an individual – to make sure that you have the best possible travel experience.  In this privacy notice We explain:

i.  what information We collect about you;

ii.  what We may do with it; and

iii.  what your rights are.

B.  We want you to understand how We use your personal data, how We keep it safe and what your rights are. Summarized below are the main circumstances in which We use Your personal data:

i.  We collect your personal data when you use Our websites, mobile application(s), other digital platforms (together, “Digital Platforms”), or call a Cruise Planners travel agent. For example, We collect:

  • your contact details and other personal information (which may sometimes include sensitive personal data, such as special needs and dietary requirements);
  • details about your bookings and reservations;
  • your travel profile and marketing preferences; and
  • information on how you use Our Digital Platforms and interact with Our emails.

ii.  We use your personal data to understand what you might be interested in and to make Our emails, texts, social or digital media, and offers relevant to you – We build a profile of your travel patterns and interests to do this.

iii.  We need to use your personal data to offer you the best possible travel experiences – When you book with Us, We need your personal data to book your vacation.  We also process your personal data for customer service purposes and where required by law.

iv.  To provide Our services to you, We may need to share your personal data with:

  1. Our Suppliers around the world. When We say “Suppliers” in this privacy notice, We mean the parties who provide Us with products and services that enable Us to run Our business. This includes third parties such as cruise lines, hotels, transport and accommodation vendors, media vendors, port agents, and who assist Us to run Our business, such as accountants, consultants, payment providers, auditors, IT service and platform providers, insurance providers, and legal advisers (together, Our “Suppliers”). We choose Our Suppliers carefully and put in place safeguards to help protect your personal data; and
  1. Our Business Partners When We refer to "Business Partners" We mean companies with whom We have partnered to complement the products and services We provide to you.

 

1.  Contents 

  • Who's responsible for your personal data?
  • What personal data do We collect or receive?
  • How We use your personal data and who We share it with
  • Direct marketing
  • Profiling and personalized marketing
  • Cookies and other tracking technologies
  • International transfers of personal data
  • Legal basis for Our use of your personal and legitimate interests
  • Data retention
  • Your rights
  • Contact Us and complaints

2.  Who’s responsible for your personal data?

As a data controller, We are responsible for the personal data you provide to Us and will only share such personal data with Our Suppliers and Business Partners if We have a legitimate reason permitted by law, such as your consent.

3.  What personal data do We collect or receive?

The following are examples of the categories of your personal data that We process alongside information on how and/or when We get that personal data: